- Most problems are fixed by updating the app, restarting it and checking your restaurant.
- Offers depend on the restaurant you have selected and on your account.
- For order or payment problems, contact Burger King through the app or bk.com.
In this guide
Nothing kills a deal faster than an app that won’t load when you’re already at the drive-thru. Most BK app problems come down to a handful of causes, and the fixes below take a few minutes at most.
Start with the basics
- Update the app from the App Store or Google Play.
- Close the app completely and open it again.
- Check your connection. If a page won’t load, switch between Wi-Fi and mobile data.
- Restart your phone if the app keeps freezing.
Offers aren’t showing up
- Check your restaurant. Offers can depend on the location you’ve selected. Make sure it’s the one you’re actually ordering from.
- Make sure you’re signed in. Some offers are only available to Royal Perks members.
- The offer may have ended. Offers rotate and some are personalized, so a deal a friend sees may not appear on your account.
- Allow location access if you want the app to find nearby restaurants automatically.
The code didn’t work at the counter or drive-thru
In-restaurant offer codes are usually valid for a short time after you open them. If you opened the offer too early, it may have expired before you reached the speaker. Go back to the offer and open it again when you’re ready to order. Also check that the restaurant participates and that your order meets the offer’s conditions.
Watch: Redeeming Coupons Step by Step
Can’t sign in
- Use the password reset option on the sign-in screen.
- Check your spam folder for the reset or verification email.
- Make sure you’re using the email address you signed up with.
Order or payment problems
If a payment fails, check that your card details are up to date and try another payment method. If you were charged for an order that was wrong or never arrived, use the help section of the BK app or bk.com. For orders placed through DoorDash, Uber Eats or Grubhub, contact the app you ordered from.
Still not working?
Uninstall and reinstall the app, then sign in again. Your Crowns and rewards belong to your account, not to your phone. If the problem continues, contact Burger King support through bk.com.